Questions or Concerns About Your Auto Insurance?
If you have concerns or questions about your auto insurance, follow the steps below:
1. Brokers and Agents
The first point of contact is the broker, agent, or direct writer who sold you your auto insurance. Brokers and agents will represent your best interests and may offer independent advice on resolving issues or addressing concerns about your auto insurance.
2. Insurance Companies
If your concerns were not addressed or you were not able to reach a resolution with your broker, agent, or direct writer, your next step is to contact your insurance company’s Complaint Liaison Officer or Ombudsperson. Click here to find the contact for your insurance company.
3. General Insurance OmbudService
If your insurance broker, agent, or insurance company representative has not resolved your concerns, the next step is to contact the General Insurance OmbudService (GIO).
The GIO is an independent organization helping Albertans resolve their concerns, questions, or disputes with their auto insurer by providing mediation services, free of charge. More information about the GIO and how their process works is available on their website.
Who to Contact
Questions about Auto Insurance Regulation?
Automobile Insurance Rate Board (AIRB)
If your concern is about AIRB rules and processes used to regulate the calculation of automobile insurance premiums, you may contact us at 780-427-5428 or [email protected].
To call toll-free within Alberta, dial 310-0000 then 780-427-5428.
Superintendent of Insurance
If your concern is about the operation of the auto insurance system, the experience obtaining coverage, or the resolution of a claim, contact your broker or call the Office of the Superintendent of Insurance at 780-427-8322 or [email protected].
To call toll-free within Alberta, dial 310-0000 then 780-427-8322.
Concern or complaint about a Broker, Agent or Independent Adjuster?
Visit the Alberta Insurance Council to file a complaint online.